# ServiceNow CFO Calls AI Disruption Narrative False, Urges Safeguards By John Kim Canonical URL: https://www.tokenpost.com/news/business/45479 Published: 2026-10-31T12:07:36.000Z Updated: 2026-10-31T12:07:36.000Z Section: Business > ServiceNow President and CFO Gina Mastantuono said businesses need guardrails as they deploy artificial intelligence. ServiceNow President and CFO Gina Mastantuono said the view that artificial intelligence is disrupting enterprise software is false, while urging businesses to set safeguards as they deploy AI. “Every business and industry needs a harness for AI,” Mastantuono said in an interview. Her comments came after [ServiceNow shares fell Thursday as quarterly results revived AI disruption concerns](). ## Links in this article - [ServiceNow shares fell Thursday as quarterly results revived AI disruption concerns](https://www.tokenpost.com/news/business/43813)