# Salesforce Agrees to Acquire Cresta, a Customer Experience Software Firm

By John Kim

Canonical URL: https://www.tokenpost.com/news/business/47137
Published: 2026-11-03T01:28:37.000Z
Updated: 2026-11-03T01:28:37.000Z
Section: Business

> Financial terms were not disclosed. Salesforce expects the deal to close in the first quarter of its fiscal 2028, subject to customary closing conditions.

Salesforce has agreed to acquire Cresta, a company focused on voice-based customer experience software, in a deal announced Monday, Nov. 2, with closing expected in fiscal 2028.

Cresta makes software for customer experience operations centered on voice interactions. Its product is described as an operating system for customer experience.

Salesforce did not disclose financial terms. The company expects the transaction to close in the first quarter of its fiscal 2028, subject to customary closing conditions.