# Nubank Pauses Crypto Deposits and Withdrawals in Brazil

By John Kim

Canonical URL: https://www.tokenpost.com/news/business/51611
Published: 2026-11-08T13:14:49.000Z
Updated: 2026-11-08T13:14:49.000Z
Section: Business

> The company cited an outside provider issue and said its other crypto products remain operational.

Nubank has paused cryptocurrency deposits and withdrawals for customers in Brazil after an issue involving an outside service provider, interrupting two ways customers move crypto through the fintech platform.

In a statement Friday, Nov. 6, Nubank said customer assets and information were protected. The company said the issue was unrelated to its own infrastructure and did not put customer security at risk.

The provider’s identity and the number of affected customers were not disclosed. Nubank said its other cryptocurrency products continued to operate normally, limiting the announced pause to deposits and withdrawals.

Deposits move crypto into a customer’s account, while withdrawals move it out. Nubank serves about 120 million customers in Brazil, giving the service interruption potential reach across a large retail user base.