# Binance Plans Three Confirmation Steps After User Reports 11,398.77 Tether (USDT) Loss

By John Kim

Canonical URL: https://www.tokenpost.com/news/business/52248
Published: 2026-11-09T11:24:32.000Z
Updated: 2026-11-09T11:24:32.000Z
Section: Business

> Co-CEO He Yi said she would compensate the user with personal funds after the mistaken transfer between Binance apps.

Binance plans to add three confirmation steps to payment transfers after a user said 11,398.77 Tether (USDT) was lost between separate apps, co-CEO He Yi said.

He Yi said Nov. 8 that she would compensate the user with personal funds because Binance cannot directly move money from another customer's account. The user had tried to transfer funds from Binance to Binance Thailand but entered a user ID (UID) instead of an address or QR code. He Yi said the user did not carefully check at the second confirmation.

The user had alleged that duplicate UIDs caused the loss. He Yi said every customer has a unique UID. Binance's local fiat trading platforms in Turkey, Thailand and the United States were developed separately from its main platform for historical compliance reasons, she said. The platforms use separate account systems and do not support UID transfers between them.

He Yi urged users to check addresses and UIDs when making cross-platform transfers or withdrawals. She also invited product suggestions for one week; Binance's product team will select 10 suggestions and give each selected contributor 1 BNB.