# Claude Users Report ID Checks and Closures as Anthropic Policy Takes Effect By Riza Dagoc Canonical URL: https://www.tokenpost.com/news/regulation/55545 Published: 2026-11-12T15:09:24.000Z Updated: 2026-11-12T15:09:24.000Z Section: Regulation > Anthropic’s updated support-region policy took effect Nov. 12. Some users said Chinese passports passed verification before their accounts were closed, while others kept access. Claude users described identity checks that interrupted some paid accounts, with a few saying their accounts were closed after verification, as Anthropic’s updated access policy took effect Nov. 12. Users began describing know-your-customer (KYC) requests Nov. 11, including people who said they had used paid accounts for a year or more. Some said the checks interrupted work in Claude Code. One Claude Max 5x user said a Chinese passport passed verification before the account was closed. Another user said the same passport passed a check Oct. 31, but a repeat check Nov. 12 was followed by closure. Other users said they passed checks with Chinese passports and kept access. Anthropic’s updated policy defines eligibility by location and ownership. It bars users in unsupported regions, businesses based in those regions and overseas companies controlled by people or businesses there. China is among the unsupported regions. Identity checks can be triggered by use from an unsupported region or unauthorized resale of Claude access. Anthropic [began rolling out identity checks in April](); some checks may require a government ID and a selfie. Users also described problems with the process, including being unable to correct a selected ID type when asked for a second document and support pages that repeatedly redirected them. As of Nov. 12, Anthropic had not disclosed how many accounts were checked or how many were closed. ## Links in this article - [began rolling out identity checks in April](https://www.tokenpost.com/news/technology/53665)