{"id":"tp-27587","type":"article-newspaper","title":"Contact Centers Shift AI Metrics Toward Customer Problem Resolution","author":"Simon Yoon","publisher":"TOKENPOST Inc.","url":"https://www.tokenpost.com/news/technology/27587","datePublished":"2026-10-07T18:31:13.000Z","dateModified":"2026-10-07T18:31:13.000Z","language":"en","abstract":"Companies are pairing automated handling of routine requests with human support for complex interactions while preserving customer context across transfers.","section":"Technology","references":[]}