# SafePal Support Account Urges Hardware Wallet Security Checks By Simon Yoon Canonical URL: https://www.tokenpost.com/news/technology/30854 Published: 2026-10-13T06:06:03.000Z Updated: 2026-10-13T06:06:03.000Z Section: Technology > Users are advised to verify devices during setup, review the first-activation-date reminder and inspect the tamper-resistant packaging seal. SafePal’s official customer-support account urged users to conduct three hardware-wallet checks after reports of losses involving Ledger devices sold by CryptoBilis. The reminder, issued Oct. 10, covers device authentication during initialization, the first-activation-date reminder in the SafePal app and the tamper-resistant seal on the packaging. The measures are intended to help identify devices that may have been altered or previously used before reaching customers. The warning follows concerns involving [CryptoBilis-sold wallet devices](), including Ledger hardware. Users should stop using a device if any check produces an abnormal result. SafePal’s support account advised customers to contact SafePal support through its official website or app. ## Links in this article - [CryptoBilis-sold wallet devices](https://www.tokenpost.com/news/technology/30432)