# Mercado Bitcoin Reopens Balance Checks as Services Return in Phases By Simon Yoon Canonical URL: https://www.tokenpost.com/news/technology/52898 Published: 2026-11-10T07:42:11.000Z Updated: 2026-11-10T07:42:11.000Z Section: Technology > The next restoration phase is planned for next week, with withdrawals subject to identity checks and account restrictions. Mercado Bitcoin has reopened website access to customer balances after a Nov. 2 security incident, restoring visibility into holdings while trading, deposits, withdrawals and transfers remain unavailable. The balances reflect holdings from before the incident, and the Brazilian exchange canceled limit orders that were still open when it suspended services. The restored page provides account information but does not restore transaction access. Mercado Bitcoin said it is using its own funds to replace stolen assets. In its earlier response, the exchange said the attack targeted hot wallets and that it expected no customer losses. The restart follows the exchange’s [commitment to absorb a $40 million hot-wallet loss]() tied to the incident. Trading, crypto lending, staking, card services and crypto transfers are expected to return in later phases. The next restoration phase is planned for next week. Customers must verify their identities again in the app and set new passwords before they can use their balances. Pix, Brazil’s instant payment system, has a temporary restriction: Brazilian real withdrawals may go only to accounts held in the customer’s own name. ## Links in this article - [commitment to absorb a $40 million hot-wallet loss](https://www.tokenpost.com/news/technology/51448)