# Mercado Bitcoin Pledges to Replace Customer Balances Transferred in Security Incident

By Simon Yoon

Canonical URL: https://www.tokenpost.com/news/technology/53026
Published: 2026-11-10T11:22:24.000Z
Updated: 2026-11-10T11:22:24.000Z
Section: Technology

> Customers can view account balances and holdings through a phased website rollout, but trading and withdrawals remain paused pending security reviews.

Mercado Bitcoin pledged to use its own funds to replace customer balances transferred out during a security incident, while trading and withdrawals remain suspended as the Brazilian exchange reviews its systems.

The first phase was designed to let customers sign in and view balances and holdings. Mercado Bitcoin expected to extend website access to all customers during Monday’s rollout.

The exchange said its records of customer asset quantities, investments and balances in Brazilian reals remained intact. It said it would use company funds to cover balances transferred out during the incident.

Trading and withdrawals are expected to resume in stages after security reviews are completed. The company plans to update customer balances as the platform and markets reopen.