{"id":"tp-54719","type":"article-newspaper","title":"Singapore Airlines Doubles Kris Chatbot Satisfaction With OpenAI","author":"Simon Yoon","publisher":"TOKENPOST Inc.","url":"https://www.tokenpost.com/news/technology/54719","datePublished":"2026-11-12T00:51:37.000Z","dateModified":"2026-11-12T00:51:37.000Z","language":"en","abstract":"AI-assisted tools, including call summarization, cut representatives’ average handling time by about 10%. Monthly Flight Recommender users tripled over the past year.","section":"Technology","references":[]}