{"id":"tp-57107","type":"article-newspaper","title":"NiCE Adds Agent Testing and Tracing Tools to Cognigy Platform","author":"Simon Yoon","publisher":"TOKENPOST Inc.","url":"https://www.tokenpost.com/news/technology/57107","datePublished":"2026-11-14T01:02:11.000Z","dateModified":"2026-11-14T01:02:11.000Z","language":"en","abstract":"The update adds reusable skills and speech-to-speech support, with a gradual rollout to customer environments planned for November.","section":"Technology","references":[{"title":"AI and self-service annual recurring revenue","url":"https://www.tokenpost.com/news/business/35216"}]}