# Microsoft Apologizes for Outage It Tied to Network Capacity Upgrade

By Simon Yoon

Canonical URL: https://www.tokenpost.com/news/technology/57243
Published: 2026-11-14T06:43:09.000Z
Updated: 2026-11-14T06:43:09.000Z
Section: Technology

> The disruption affected millions of users in at least 70 countries. Microsoft ruled out a cyberattack or AI agents as the cause.

Microsoft apologized Saturday after a global service outage took Teams, Outlook and Copilot offline in at least 70 countries, disrupting access for millions of users.

Microsoft attributed the disruption to an earlier network capacity upgrade. It said neither a cyberattack nor AI agents caused the outage.

The company said recovery was progressing and that it was working to resolve the disruption’s remaining effects.