Netomi CEO Says AI-Driven Customer Experience Boom Will Accelerate Stablecoin Adoption by 2030

Netomi founder and CEO Puneet Mehta believes the customer experience industry could grow into a $5 trillion market by 2030, creating significant opportunities for stablecoins and blockchain-based payment infrastructure rather than competing with the cryptocurrency sector.

According to Mehta, businesses currently spend approximately $500 billion each year on customer experience-related knowledge work. As artificial intelligence expands beyond traditional customer support into areas such as sales, customer conversion, upselling, and cross-selling, the overall market potential could increase tenfold over the next several years.

Mehta argues that AI and cryptocurrency are complementary technologies that will evolve together. Following Netomi’s recent $110 million Series C funding round, backed by Accenture Ventures and Adobe Ventures, he rejected the idea that AI investment is drawing capital away from crypto markets.

“The belief that AI is taking funding from crypto misunderstands the direction of technological innovation,” Mehta said, emphasizing that both industries can grow simultaneously.

A key part of this vision involves autonomous AI agents capable of making decisions and executing financial transactions without human intervention. Mehta believes these systems will require faster and more efficient payment infrastructure than traditional banking networks can provide.

“AI agents are moving money and assets faster than legacy financial systems can support,” he explained. “Autonomous software cannot depend on payment processes that take days to settle.”

As a result, Mehta sees stablecoins and blockchain settlement networks playing a critical role in the future of enterprise automation. Operating 24/7, blockchain-based payment rails can enable instant transactions and support always-on digital economies.

His outlook aligns with a growing trend among crypto industry leaders who view AI agents as a major catalyst for stablecoin adoption. Stablecoins are already being used by corporations for cross-border treasury operations, while blockchain technology is increasingly viewed as the foundation for automated financial activity.

Netomi has now raised a total of $168 million and serves major clients including Delta, United Airlines, MetLife, ESPN, and ATB Financial. The company focuses on building a unified AI platform that connects multiple business functions rather than offering isolated software tools.

Mehta believes the future belongs to connected enterprises where AI systems share information seamlessly across departments, creating fully integrated and autonomous business operations powered by both artificial intelligence and blockchain technology.