Bank of America Says AI Assistants Could Challenge Software Vendors

Bank of America said the growing use of AI assistants as a way to access software could create a long-term challenge for enterprise software vendors.

The bank said users may eventually rely on AI assistants to complete tasks directly, reducing the need to interact with traditional applications. The assessment describes a possible shift in how people use software rather than a completed change in user behavior.

Bank of America identified Microsoft (MSFT), Salesforce (CRM) and ServiceNow (NOW) as companies positioned to adapt if AI assistants become a more important interface for software.

The view places the three enterprise technology companies among those that could be better prepared for a potential transition toward AI-driven software access.