eGain Targets 20% AI Customer ARR Growth as Sales Spending Rises

eGain plans to increase sales and marketing spending in fiscal 2027 as it targets about 20% growth in AI customer ARR by June 30, 2027.

The company reiterated its fiscal 2027 AI customer revenue outlook of $59.5 million to $60.5 million.

It plans to increase those costs and cautioned that first-quarter profit performance does not represent what it expects for the rest of the year. The update adds AI metrics and spending plans to the company’s first-quarter results.