Westpac Reports Banking Issues as User Reports Rise at Other Australian Banks

Westpac said some customers in Australia were still having intermittent problems with its app and online banking, plus payments through PayID or Osko, Tuesday, Nov. 10, as user reports rose at several other Australian banks.

The bank apologized, said staff were addressing the disruption and warned that call center waits were longer than usual.

User reports also climbed for Commonwealth Bank, National Australia Bank and ANZ Bank. St George’s Bank, a Westpac subsidiary, was included in the increase. The reports did not establish that those banks had confirmed service disruptions.

Most social media complaints focused on Westpac and St George’s. Customers described difficulty making card payments, opening the app and reaching the bank by phone; some also criticized Westpac’s limited updates. Westpac said the disruption appeared to result from a technical glitch and did not appear to be a hack.