TTEC Extends Revolving Credit Facility to November 2028

TTEC Holdings Inc. extended its revolving credit facility’s maturity by one year, to Nov. 23, 2028, while reducing the lender commitment to $945 million as its review of strategic alternatives for TTEC Digital continues.

The amendment, entered Nov. 9, moved the maturity from Nov. 23, 2027. The commitment fell from $960 million and is scheduled to decline to $915 million by Oct. 1, 2027. Those reductions are separate from a possible additional cut tied to milestones for a potential TTEC Digital sale.

The agreement holds the margin on loans tied to the Secured Overnight Financing Rate (SOFR) at 4% and the base-rate margin at 3% through maturity. It replaced increases that had been scheduled for Nov. 16, 2026, to 6.25% and 5.25%, respectively.

TTEC paid an extension fee of about $2.4 million and agreed to an exit fee equal to 3% of the $945 million commitment. One-third of the exit fee is due in January 2028, with the rest due when the facility matures. Specified cuts to the commitment in 2027 could lower the fee.

If TTEC misses milestones connected to a possible sale of TTEC Digital, lenders may cut the commitment by another $10 million. Any sale would require lender consent. TTEC has not set a deadline for its strategic alternatives review, and the process may not result in a transaction.

TTEC’s board authorized the review Aug. 10, 2026, and PJT Partners is advising the company. The board has said it will prioritize transactions that preserve collaboration between TTEC Digital and TTEC Engage. Chief Financial Officer Kenny Wagers described the extension as “providing us flexibility to continue to execute on our strategic priorities.”

As of Sept. 30, TTEC had $91.1 million in cash, $834.7 million in debt and $743.6 million in net debt. Its third-quarter results included $492.2 million in revenue and non-GAAP fully diluted earnings per share of $0.22.