AT&T Plans to Triple Production Agentic Workflows in 2027

AT&T plans to triple the number of its production agentic AI workflows in 2027, Luke Corbin said, as the telecom company scales its use of agents across business processes.

Corbin, AT&T Business’s assistant vice president of digital transformation and artificial intelligence, spoke at Inside AWS Boston on Nov. 4. He said nearly 500 workflows were in production. Separately, he described agents assisting with customer provisioning and sales prospecting; he did not identify those examples as part of the 500-workflow count.

Corbin said AT&T processes about 45 billion AI tokens a day and its agentic AI platform handles more than 1 million transactions per month.

AT&T’s Business Agent Foundry maps processes to identify unnecessary steps, handoffs and reliance on older applications, Corbin said. The company uses a relatively small group of agents with centrally managed business logic.

In one example, agents reduced by half the time needed to provision dedicated internet service in buildings where fiber was already installed, Corbin said. He also described agents working with older mainframe systems, saying, “It was kind of cool having some of the most advanced technology talking to some of the oldest that we have.”

AT&T reviews workflows that affect customers or materially affect the business for security, privacy and compliance, Corbin said. Production workflows start with human oversight. The company allows autonomous operation only after accuracy reaches the mid- to high-90% range for the applicable risk profile.

AT&T announced Ask AT&T Workflows, a drag-and-drop agent builder for employees, in November 2025. Its first production workflow used agents to keep customer service records aligned across systems while employees monitored the process.

AT&T also uses AI in its separate LegalEdge operation, which handles legal research, discovery and case preparation.