Cross-Border Investment Firms Served 15.5 Million EU and EEA Retail Clients
The 2025 total was nearly double the number in 2023. Retail clients rose 47% from 2024, while complaints edged down 0.2%.

About 15.5 million retail clients across the European Union and European Economic Area received investment services from firms in other member states in 2025, nearly twice the 2023 total, as regulators track activity spanning national markets.
A total of 379 firms served retail clients across borders. Compared with 2024, the number of clients increased 47% and the number of firms rose 2%. Complaints were stable, down 0.2%.
Cyprus was the home jurisdiction for 20% of firms providing cross-border services, followed by Luxembourg at 14% and Germany at 12%. France, Spain, Germany and Italy were the main destinations for clients receiving services from firms based in other member states.
The figures cover investment firms in 30 EU and EEA jurisdictions. The next data collection is scheduled for 2027.