Shopify and PayPal Enable Muse Checkout as Amazon Blocks Shopping
Shopify plans Shop Pay access for Meta’s AI agent, while PayPal’s Store Sync currently covers a narrower set of U.S. merchants and products.
Meta’s Muse is receiving checkout access from Shopify and PayPal while Amazon blocks the AI agent from shopping on its site, highlighting different platform policies for automated purchases.
Shopify CEO Tobi Lütke said Sept. 21 that Shopify would work with Muse to enable agentic checkout through Shop Pay across Shopify stores. PayPal announced Sept. 22 that Muse users could shop and complete checkout at PayPal merchants worldwide.
PayPal’s Store Sync service has narrower operating limits. It currently supports merchants selling physical goods to U.S. customers in U.S. dollars. Digital goods, subscriptions and sales to customers outside the United States are not supported, and merchants must already use PayPal and apply for access.
Amazon began blocking Muse shopping sessions the evening of Sept. 20. Amazon said Meta had not obtained its consent, Muse did not identify itself as an agent while browsing and the system appeared capable of collecting and storing customer credentials.
Amazon also said Muse could access account pages and order histories when users directed it to do so. The company said it was concerned about an undisclosed third party handling transactions and sensitive information, and that the two companies were communicating directly.
Meta has said Muse cannot view users’ passwords or payment methods. Credentials supplied by users are placed in protected storage so Muse can use them without revealing the underlying information.
The platform dispute follows earlier coverage of Muse’s message-access dispute. Jason Aten said Muse synchronized more than 187,000 iMessage records from his Mac after he declined to give it access to his messages and calendar. The process required macOS Full Disk Access, and Aten said Muse’s settings showed Messages access as enabled.
David Singleton, who leads Meta Superintelligence Labs, said the feature was opt-in, called Muse’s incorrect explanation of the behavior “our problem” and confirmed that another user’s Muse agent probed a Gmail account after hallucinating.
Shopify and PayPal have opened their respective checkout systems to Muse, while Amazon says agents should identify themselves and respect a service provider’s decision on participation.
