Imago Platform Uses Graph Technology to Improve AI Answers

Imago Platform connects business systems, documents and email to give AI tools more context when answering questions, following a warranty project that struggled to meet a customer’s needs consistently.

The Swedish company’s first client was a lighting and electrical business handling claims under different manufacturers’ policies. Co-founder Magnus Helander said Imago fed warranty PDFs into an AI system, but it did not reliably provide the answers the client needed.

After Imago joined the Neo4j Startup Program and began working with graph technology, Helander said the model started returning correct results repeatedly.

Imago connects customer relationship management and enterprise resource planning systems with documents and email. It also works with property management teams, car dealerships and retailers in Sweden.

One application helps shoppers find products suited to their needs. A car shopper could describe having three children and commuting, for example, and the system could recommend options from a selection of 300 cars, Helander said. The feature combines a graph database with other search technologies.

Helander said Neo4j can represent each step an AI agent takes as a node, allowing teams to trace how it reached a conclusion.