DeepSeek to Issue Credits Matching Seven Days of Account Spending

DeepSeek will automatically add credits to user accounts based on spending from Oct. 8 through Oct. 14 after an outage left its API unavailable for nearly five hours, compensating users after the disruption.

The credits will reflect each account’s spending during the seven-day period. DeepSeek will add them automatically, and future API charges will be deducted from the bonus balance first.

The outage ran from 8:11 p.m. ET Oct. 14 to 1:04 a.m. ET Oct. 15 (00:11 to 05:04 UTC on Oct. 15), lasting four hours and 53 minutes. DeepSeek’s web chat and app were also affected and returned after service was restored. The disruption stalled prompts, caused server errors and interrupted some conversations before service returned.

DeepSeek apologized and began a service review focused on reliability and removing single points of dependency.