Virtana Brings Outside AI Agents Into IT Incident Response

Virtana introduced Agentic Observability Enterprise Management (AOEM) on Oct. 28, adding a system in which its AI can work alongside agents built by other providers during an IT disruption. The software is designed to coordinate investigations and corrective action across enterprise systems.

AOEM connects agents through the Model Context Protocol (MCP) and Agent2Agent (A2A). It can bring together software focused on IT service management, cloud infrastructure, security and software development, allowing those specialized systems to contribute to a shared incident response.

Virtana’s System-Aware MCP Server gives participating agents access to more than 25,000 real-time operational metrics. Its System Dependency Graph maps connections among systems. The server provides operational data, while the graph shows how applications and infrastructure relate as agents investigate an incident.

Organizations can choose how much authority agents receive. They can use recommendations as guidance, require a person to approve remediation, or permit autonomous action for defined classes of incidents. Enterprise rules set which agents can join a response and what actions they may take.

Activity can be audited, with controls covering agent use, token consumption and operating costs. Those controls accompany the different approval options, from recommendations that require human review to authorized autonomous action.

“MCP gives agents enterprise-wide intelligence,” said Amitkumar Rathi, Virtana’s chief product officer. Rathi said traditional IT war rooms can take hours to assemble and coordinate, while agent teams can work “in milliseconds.”

Virtana CEO Paul Appleby said the system is intended to address problems “no single agent could solve alone.” The product builds on Virtana’s System-Aware MCP Server and System Dependency Graph, which the company introduced in February. AOEM adds a way to coordinate outside agents using those components’ operational data and system maps.

AOEM is available to select customers. Virtana plans general availability in the first quarter of 2027, but has not announced a specific release date.