Mercado Bitcoin Keeps Withdrawals Suspended After Identifying Wallets

Mercado Bitcoin has kept withdrawals suspended after an incident and identified destination wallets that received Bitcoin (BTC), Ether (ETH) and other assets, giving customers an update while access remains paused.

The company says customers suffered no losses. Its disclosure links the incident with wallets that received multiple crypto assets, naming BTC and ETH while also referring to other assets.

The update has two parts for users: the exchange continues to suspend withdrawals, and it says customers did not lose funds. The wallet identification adds detail about destinations connected to the incident, but does not change the withdrawal status.

Customers still cannot use Mercado Bitcoin’s withdrawal service. The continuing pause is the immediate operational impact, while the identified wallets add information about where incident-linked assets were received.

Bitcoin and Ether are the two assets named individually; the disclosure also covers other assets. Mercado Bitcoin has kept the service suspended, pairing the wallet information with a continued restriction on customer withdrawals.