Mercado Bitcoin Says Customers Will Not Lose Assets After $38M Incident

Mercado Bitcoin said customers will not lose assets after a security incident involving about $38 million, while the Brazilian exchange said it had blocked $11 million as of Monday evening.

In an update at 6:17 p.m. ET Nov. 2 (23:17 UTC), the exchange valued the assets involved at about $38 million and said Tether, Circle, Paxos, BRL1 and Chainalysis helped block $11 million. It said more assets that could be blocked had been identified.

The company did not clarify whether its $38 million figure represented total outflows or remaining exposure. Mercado Bitcoin initially suspended deposits and withdrawals as it responded to the incident. It also said customer data had not been exposed.

The exchange said services would resume once full security conditions were restored but gave no reopening date. As of Nov. 3, its website, registration, Trade API, mobile app and login were listed as operational. Crypto deposits and withdrawals did not have a separate status listing.