OpenAI Users Report Account Deactivations, Mostly Without Warning Emails

OpenAI users described sudden account shutdowns on Nov. 7, saying most affected users received no advance email and some lost access to years of stored conversations and personal memories.

Users said the login prompt stated that an account had been deleted or deactivated. The reports included free API accounts and shared team accounts, as well as Pro subscriptions priced at $200 per month.

One user said a Pro account used for five years had been deactivated. A developer said years of conversation history and personal memories stored in the cloud became inaccessible after the account was shut down.