Coinbase Plans App Updates to Clarify Why Funds Are Frozen

Coinbase plans app updates to explain why funds are frozen, streamline identity verification and resolve errors that interrupt user actions, with Brian Armstrong personally focused on improving the app.

Armstrong said he is spending substantial personal time on app quality. The planned work also includes speeding up startup and addressing errors that appear without an explanation. He said the fixes will arrive over the next few version updates.

The change concerning frozen funds is intended to make the reason for a freeze clearer to users. Coinbase also plans to simplify the steps users take to verify their identity. Other fixes target problems that stop an action before it is completed.

Armstrong invited users to reply to his X post with problems they have encountered recently. He said he and his team are reading the responses as they work on the upcoming updates.