Meta Adds Phone Calls to Muse AI for Paid U.S. Subscribers

Meta has added outbound calls to its Muse AI agent for paid subscribers in the United States, letting the assistant book appointments and request information from businesses.

The calling feature began as a beta in September, with a public beta test opening by mid-September. It extends Muse’s existing tasks, which include sending emails, shopping and booking travel.

In an earlier limited test, human contractors helped when Muse struggled with a call. That setup raised privacy concerns because a person might hear a call that users expected software to handle. Meta rolled back the approach and indicated it would pursue calls handled by AI alone, with privacy disclosures.

The feature follows Meta’s Nov. 5 U.S. launch of real-time Muse voice chats and animated avatars.