Bank of America Warns Customers Against Giving AI Agents Logins

Bank of America is warning customers that giving banking logins to AI agents can leave them responsible for resulting account activity, while distinguishing that risk from consent-based sharing of account data.

The email, titled “Protecting your finances in the AI World,” tells customers not to give their usernames and passwords to another person or an outside service, including an AI-enabled tool or agent acting on their behalf.

“If you do share your credentials, keep in mind that you’re responsible for activity resulting from that access,” the bank says in the email.

Bank of America’s separate guidance describes consent-based sharing of account information with outside apps. Customers sign in directly with the bank to authorize that sharing. They can cut off an app’s access at any time.

The account-data option is distinct from giving an AI agent permission to act on a customer’s account. Bank of America advises customers to change their password if an app already has their login information.